Thank you for shopping with HALEY NEXMART LLC. We want you to be satisfied with your purchase. Please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 days of receiving the item.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, assembled, or damaged after delivery
- Items returned without original packaging
- Clearance or final sale items (if applicable)
3. Return Process
To initiate a return, please contact us at info@haleynexmartllc.com with your order details.
Once approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Shipping fees are non-refundable unless required by law.
5. Refunds
Once the returned item is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 5–10 business days.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide a replacement or refund where applicable.
7. Exchanges
We do not offer direct exchanges.
If you need a different product, please return the original item and place a new order.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
HALEY NEXMART LLC
Address: 220 E Routt Ave, Pueblo, CO 81004, USA
Email: info@haleynexmartllc.com
Phone: (219) 874-1189
